15.11
- Document type
- Procedure
- Dated
- Category
- HB Vol.1 (upto 31/03/2001)
Counter Assistance
15.11 For speedy disposal of applications, a "Counter Assistance " will function in
all the offices of the Directorate General of Foreign Trade. A Foreign Trade
Development Officer (FTDO) shall be incharge of the counter in each office. On
submission of the application at the Counter, applicant will be handed over a
token and would be advised on the same day whether his application has been
found complete and admitted for further processing by the office or whether is
any deficiency that needs to be rectified.
Counter Assistance will send the application to the concerned section on the
same day of its receipt for necessary scrutiny. If there are any deficiencies,
these will be noted by the concerned section and returned to the counter on the
same day. In case of complete applications, the applicant will be given a
formal receipt indicating file number for further reference. In case of
deficient applications, the same will be returned to the applicant for
complying with all the deficiencies pointed out by the concerned Section.
Complete applications shall be processed by the concerned Section within the
time frame as given under paragraph 15.10 communication of any deficiency
noted subsequently should be undertaken only with the approval of the head of
office who shall be responsible for effective functioning of Counter
Assistance.
Counter Assistance may also be availed of for amendments of minor
nature/enquiries. Applications, in such cases, will be received in the
licensing offices at the counter against a proper receipt and the
licence/list/enquiry, as the case may be, shall be returned after carrying out
necessary amendments/ giving necessary reply as far as possible on the same
day, across the Counter.