Cir. No.393/26/1998-CX, dt. 02/06/1998
- Document type
- Circular
- Reference no.
- E
- Dated
Time-bound response even through electronic media to public queries
I am directed to say that the Government is concerned over lack of systematic and real responsiveness in the Indirect Tax Administration. It is felt that there is immediate need for having a professional and efficient approach towards providing responsive Tax Administration. In this connection, it is necessary that all intimations, declarations and queries received from the Members of trade and industry are responded in a time bound manner and with a sense of responsibility and accountability. In order to achieve this, the Board has decided the following measures:-
(2) Appointments should be given also on E-mail on request from the trade;
(3) All queries by E-mail should be accepted and the answers should be sent by E-mail;
(4) Any query received from the trade must be answered within a maximum of four weeks from the date of receipt.
3. The Board further desires that the senior officers at the level of Commissioners, Addl./Deputy Commissioners and Assistant Commissioners should be freely accessible to the member of the trade and industry and should frequently interact with the assessees by organizing Open Houses and meetings of the concerned Associations. The Board also desires that the compliance of the instructions contained in this Circular should be monitored and ensured by the jurisdictional Commissioner.
Sd/-
(P.K.Sinha)
Under Secretary to the Govt. of India